Associate, Client Service, Vietnamese Speaker, 2024

AlphaSights Japan

As a Client Service Associate, your work is at the heart of what we do: you’ll be the link between our clients and the expert knowledge they seek. To succeed in this role, you need to be motivated to deliver results for your clients and to achieve commercial goals. This is a communications-intense frontline role requiring a client-first mindset and the ability to multi-task across parallel workstreams. Throughout a fast-paced workday, you’ll work on urgent projects from investors, strategists, and dealmakers at top-tier client organizations. You’ll field incoming project briefs, quickly assess your clients’ exact knowledge needs (e.g. when due-diligencing an investment opportunity), and then find, outreach, and vet the experts most suited for each project. You will own and manage all aspects of client-to-expert interactions, including scheduling, rescheduling, and follow-up inquiries.

Category
Business

Industry
Service,Trading

Employment Type
New Graduate Jobs , Full-time

Work location
Tokyo Office

Language
Japanese ☆☆, English ☆☆☆☆, Vietnamese ☆☆☆☆☆

Estimated monthly salary
¥404,167 ~
There is "performance pay" based on your working performance! The average performance pay is about [1,500,000 yen] per year in the first year of employment.

What you'll do

・Client service: Field incoming client briefs and utilize your business acumen to find and recommend the most relevant experts for each project. Complete tasks across multiple projects quickly and under pressure and go the extra mile to impress your clients with your proactivity and responsiveness. ・Market context: Understand the project context and the legal and regulatory environment in which your clients operate. Apply the compliance protocols to each situation. ・Expert recruiting: Confidently reach out to, recruit, and vet experts who are uniquely relevant matches for your clients’ projects. ・Commercial impact: Take on direct revenue responsibility and own monthly targets from the outset.

What you will get

・More expert, project, and client-facing responsibility than other entry level roles ・Directly measurable commercial impact and significant earnings potential from the get-go ・Learn to confidently transact with senior executives and sophisticated clients at top-tier investment funds, consultancies and Fortune 500 companies ・A unique training curriculum and intense on-the-job training helping you develop highly transferable commercial and managerial skills ・A clear career path for advancement to Manager after 24-30 months, and to Business Unit VP after ~5 years ・An inspiring, high-energy environment with ambitious peers from 60+ nationalities

Requirements

・Undergraduate degree, no subsequent experience necessary ・Track record of strong academic performance ・4-year college degree or higher (bachelor’s degree or higher) with a GPA of 3.0 or higher or a grades of 2:1 or higher ・Extracurricular achievement throughout school and university ・Internship experience evidencing an interest in business ・Outstanding communication skills ・Fluent English and Vietnamese, Intermediate level in Japanese (Welcoming JLPT N2 and above holders)

Compensation and benefits

・Expect total first-year compensation in excess of JPY 7,050,000 consisting of (i) annual base salary of JPY 4,850,000 and (ii) uncapped variable compensation linked to individual performance ・Full social insurance ・15 days of paid leave and 5 days of sick leave from the first year of employment ・If you work on public holidays, you will be granted additional annual vacation days ・With commuting allowance ・6 months maternity leave, 6 weeks paternity leave ・State-of-the-art office with amenities in the heart of Tokyo; option to WFH each Friday